Claims
When something goes wrong, this is what we’re for. Download the right form, send it through, and we drive the claim to settlement.
1. Tell us
Phone us on (031) 336 9400 or email info@wwib.co.za as soon as possible after the incident. Early notice protects your claim.
2. Complete the form
Download the fillable claim form for your claim type below. Complete it in Adobe Reader and gather photos and supporting documents.
3. We take it from there
Email everything back to us. Westwood submits, tracks and negotiates the claim with the insurer until it is settled.
Downloads
Claim forms
Download the fillable form for your claim type. Adobe Reader is required to complete them.
- Motor Claim FormFillable PDF for motor vehicle accident claims.Claim form · PDF · 911 KB
- Motor Theft Claim FormFillable PDF for vehicle theft and hijacking claims.Claim form · PDF · 344 KB
- Plate Glass Claim FormFillable PDF for plate glass breakage claims.Claim form · PDF · 334 KB
- Property Loss & Damage Claim FormFillable PDF for property loss and damage claims.Claim form · PDF · 368 KB
- Water Loss Claim FormFillable PDF for water loss claims.Claim form · PDF · 386 KB
- Windscreen Damage Claim FormFillable PDF for windscreen chip and crack claims.Claim form · PDF · 326 KB
Policy wordings
Water loss policy wordings
Good to know
Claims questions
How soon must I report a claim?
As soon as reasonably possible. Most policies set specific reporting windows — they differ by policy and claim type, so call us immediately and we will confirm what applies to yours.
What should I include with my claim form?
Photos of the damage, any incident or police report numbers (mandatory for theft and hijacking), invoices or proof of ownership for lost items, and quotes where you already have them. More is better — it speeds up assessment.
Who deals with the insurer?
We do. Once your form and documents reach us, Westwood manages submission, assessor appointments, queries and settlement negotiation on your behalf, and keeps you informed throughout.
Ready to submit your claim?
Email your completed form with photos and supporting documents, or call us and we’ll walk you through it.